Can Someone Have Enough Service To Be On Facebook But Not Get Text Messages

How to contact Facebook support? It'southward a challenge and you can't just phone call a Facebook phone number or email Facebook directly for help. Information technology'south rough! I probably become 5 emails every twenty-four hour period from folks who are frustrated and tin can't get anyone at Facebook to help them.

Not merely tin they not get access to the Facebook support inbox, just some folks are even doubting that Facebook support chat is still a thing (it is…encounter beneath for details). Be aware, though, that navigating the fb support process can be a long, infuriating i and in that location is no guarantee that Facebook will every respond to your electronic mail and at that place is no timeline as to how long information technology volition accept for Facebook to reply.

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This is simply 1 instance of the types of questions that I receive. This ane came from someone based on some other post most contacting Instagram back up. Hopefully, my experience trying to become help from Facebook support volition help others in need. Every bit a side note, I likewise wrote a mail about contacting Pinterest support if you need help reaching out to that team.

Hey Sean,

I saw your commodity about contacting Instagram, but I really need assist contacting Facebook customer service to get my countersign reset and regain control of my business relationship. How do I contact Facebook support? Whatever inside ideas on expert ways to actually get Facebook aid? Is there an email accost for Facebook? Or maybe a Facebook phone number to phone call? Fifty-fifty a Facebook support alive chat would be helpful.

Thanks!
Davis

Just equally with most of the big social networks, it'south pretty tough to get someone at Facebook to help you resolve an effect. Whether you are similar Davis and take been locked out of your account or you accept another reason for needing help, it tin can exist rough going. Not everyone has a Facebook contact they tin can achieve out to for support.

Annotation: I don't work for Facebook. I cannot help yous unlock your Facebook account. I can't help y'all go access to your Facebook business relationship once again. I wish I could, but I can't. The all-time matter you can practise is read through all the tips below and do your best to use all of them to go in contact with Facebook support.

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Over my many years working in digital marketing and social media, I have had plenty of reasons for contacting Facebook client support. Whether it was for myself or helping on behalf of one of my clients, I have had several reasons for contacting Facebook in the past. These include situations similar:

I accept some other blog where I discuss the wonderful world of decorating with live and artificial plants and flowers and I was locked out of the Facebook page for that blog.
I had a client who forgot the countersign for their personal Facebook business relationship and no longer had access to the e-mail address associated with their account.
I had Facebook ads that were rejected and some that were discontinued after they had already been canonical
One of my clients was being harassed on their Facebook page and needed assistance
Another client had their Facebook account hacked, which gave the hacker full access to their company Facebook folio
I actually had a situation where a scammer was replicating my Facebook posts and pretending they were me.
A friend of mine had a relative die and needed help getting access to the deceased'south Facebook account.

Equally you can imagine, these issues required a flake more aid than the Facebook forums offered. In each of these situations, though, I was able to decide a manner to get someone at Facebook back up to respond and get the issue resolved.

Unfortunately, Facebook has a notoriously bad customer service system and there isn't 1 "right" or "best" manner to go a response. There isn't a magic Facebook customer service phone number that anyone can merely dial up and speak with the customer service representative.

Also, while there are several unlike Facebook customer support email addresses out there, they by and large aren't the near effective way to get assistance (more on that later on).

This ways yous might take to try multiple unlike was to get in touch with them.

To help, here are several different ways that I have used to get in contact with Facebook. Hopefully, yous won' t have to endeavour all of them.

PLEASE NOTE: I effort to proceed these contact methods updated as frequently as possible. Facebook occasionally disables email addresses or changes them. If you become a bounced email from one of the contact methods below, permit me know via my contact course or in a annotate and I'll try to find an alternating. Also, if you have an additional contact method that you think would assist others, be sure to share it.

The first step to have is the well-nigh logical. Facebook has built out a pretty robust assistance system, so try using it and come across if some of their automated tools can assist you lot out. Believe it or not, using Facebook's Help Center to transport your messages to the company tin be a reliable manner to connect with Facebook for some of the easier-to-resolve bug.

In many cases, Facebook has congenital communication bots to answer to the nearly common issues and respond with the steps to fix the problem. Facebook's help eye tin can aid you address issues concerning:

Account access
Issues with Facebook ads
Concerns regarding Copyright and Trademark infringement on Facebook
General feedback well-nigh the Facebook platform
Privacy concerns and issues relating to the violation or infringement of personal rights
Email problems
Login problems or problems
Bug relating to names and/or usernames
Questions or concerns about photos and videos
Situations where death and/or disability might be causing bug

To use the help heart, just log into the desktop version of Facebook and navigate to the Facebook Assistance Heart webpage. To do this, click the large question mark icon in the upper-correct corner and click the link that says "Assist Middle".

The "Aid Center" link will go you to the Facebook Assist Center.

Once you lot accept access to the Help Eye, simply review the options toolbar to determine which category your issue falls into.

Facebook help eye can assist with a wide range of user issues

The toolbar is located at the top of the screen merely beneath the search bar. You lot will accept to drag the mouse cursor over every option to view their subsections.

You can also check out the "Popular Topics" or "Questions You May Have" sections on the webpage. These 2 sections cover a proficient number of complaints and problems.

The Facebook Aid Middle website has both these sections on its principal page. You lot can then select the relevant section.

For instance, if your Facebook business relationship has been hacked, go to the "Privacy and Safety" sections and click on "Hacked and Fake Accounts". You will see a number of suggestions pop upwardly in the driblet-down card beneath the search bar, just choose the one that fits all-time.

Quick Tip: You can expedite this process by clicking on the search bar on top of the Help Center page and typing in a few words related to your query. The Assistance Center will and so try to go y'all to the correct help section as rapidly as possible.

Facebook has more than 100 contact forms for just virtually whatever problems you may encounter while using the platform. You lot tin can likewise endeavor sending your bulletin via the "Full general Feedback" link. Nevertheless, Facebook does make it clear that you may not ever get a respond.

The company states that they cannot review and respond to every Feedback submission adding that they utilize the feedback to improve the Facebook experience for all users. This avenue can exist very frustrating, but information technology won't hurt to give it a try.

Note: Exist prepared to wait. Facebook is notoriously slow in their responses to customer back up inquiries. Sometimes you tin can get a response in a 24-hour interval. Other times I have heard reports of people'south accounts being unlocked later equally long as a calendar month of waiting.

Facebook offers live chat as a means of getting aid through their agents. Unfortunately, Facebook Live Chat is but available for business accounts. This is normally the best way to contact Facebook concern support. They practice not help with standard user accounts, which leaves the vast majority of their user population without a chat option.

If y'all do have a business, the alive chat starting point is https://www.facebook.com/business/help/back up.

Facebook chat back up offers assistance to business organization users.

NOTE: Some users have commented that they don't see the Live Chat anymore and it appears that sometime in 2021, Facebook started rolling back this characteristic. I just tried this for one of my business clients in Feb of 2022 and I was able to initiate a live chat, so the feature DOES even so exist FOR BUSINESS ACCOUNTS. If you are an individual and don't take an accurate Facebook page for a concern, you cannot use the Live Chat feature.

Don't believe me? Here'due south a screen capture of the latest look and experience of the live conversation, complete with the new Meta branding

Millions of customers use information technology to forward their queries to the visitor. The department that operates the conversation windows handles issues including:

Recovering hacked Facebook business concern accounts
Recovering disabled Facebook accounts
Resetting passwords
Assisting when a business user can't receive code to reset requests
Problem with a Facebook business concern page

Be aware that Facebook live chat is non ever bachelor 24/seven. If you don't see the indicator as to the elapsing of the wait, then Facebook chat might not be available.

The department (located in the phone call centers in Greensboro, NC, and Belize) is open up from ix am to five pm from Mon through to Fri. The average wait time of Facebook Live Chat is about 3 minutes.

For those who don't operate a business business relationship, another way of getting help with Facebook queries is to connect with other users in the Facebook Community Forum.

To access the forums, log into Facebook and, from any page, click the question mark located at the tiptop right corner of the web page. A drop-downwardly bill of fare will popular up, and at the tiptop, yous volition see the "Aid Center". You tin as well just use this directly link to the Facebook Help Center.

Click and and so scroll all the way down the page. Nigh the bottom of the page and to the left, click on "Visit Help Community". This link will take you directly to the forums. If you want to bookmark a direct link to the forums, the URL is https://world wide web.facebook.com/help/community/ .

In the Facebook aid forums, you lot can scan queries by category/topic or employ the search box on top of the web folio. At the pinnacle right of whatever forum page, you will meet a gray tab with the words "Inquire a Question". Click on the link and select the appropriate top or sub-topic on the side by side page.

The Facebook forum allows you lot to enquire questions of other Facebook users.

Type in the question you need assist with and exist patient as you lot might have to wait a while for others to respond.

To monitor your question, you can review your "Support Inbox" past clicking on the question mark icon in the upper-right of whatsoever page and choosing "Support Inbox".

The Facebook support inbox allows you to monitor and respond to whatsoever messages from Facebook support.

Here you tin see if an actual Facebook staff member or useful fellow member of the Facebook community replied to the problem.

Another more than reliable and convenient style of contacting Facebook is through a number of email addresses. The customer service agents commonly reply on a first-come, first-serve basis. The departments are open 24/7.

Nevertheless, if yous ship an email late in the nighttime, don't wait to go a reply until the following twenty-four hour period. In fact, the customer service agents often take 24 hours or more to reply with the most likely time of response existence around 3 pm.

The email addresses you tin employ to contact Facebook via email include:

disabled@fb.com – Yous can use this email accost to ask nigh recovering disabled accounts, recover hacked accounts, resetting a countersign, receiving code to reset, and problems with the page. You tin also attempt using this form if your personal Facebook business relationship was disabled.

appeals@fb.com – Use this for inquires well-nigh appeals if your content has been blocked or if your account has been suspended. Y'all can besides endeavour using this form to entreatment your personal Facebook account being suspended.

support@fb.com – This is a very basis support email and you should exist very, very detailed about your issue if you apply this general email address.

platformcs@support.facebook.com – This email accost is specifically for financial bug that are related to your Facebook activities.

abuse@fb.com – This e-mail is monitored pretty closely, but don't endeavour to use it for situations other than reporting abuse.

Note that to increase your chances of getting a non-generic reply or getting a respond faster, ensure that your electronic mail is cursory, concise, and straight to the signal. Exist descriptive and keep to the primary concern talking points.

In order for you to achieve the Facebook Ads Support, yous must have an active Advertizing account. The business relationship likewise needs to accept an Advert spend billed to the account.

If you have one, log into your account and navigate to the Ads Help Centre. Y'all can employ this link – https://world wide web.facebook.com/business/help. Ringlet downward and click on the "Still Need Assist" section. Get to where it says "Contact Our Support Squad".

From in that location, yous tin click on the Conversation push button.

There are a number of questions that you can inquire Facebook Ads support. The categories are broken downward as follows:

Policy and Account Security
Billing and Payments
Business pages
Advertising management tools
Ads
Measure and Improve Results

Even if your query does not fall into the in a higher place categories, you can choose the closes one, and the Facebook Ads support representatives will steer y'all in the proper direction (generally). This method is among the almost reliable since Facebook knows you are a paying user.

You lot go access to features and tools you lot couldn't earlier in one case you annunciate with Facebook. Therefore, if you lot have a question regarding something that you deem essential, spending those extra dollars on an Advertizing can be your manner through to Facebook back up.

Note: Your Facebook advertizing spend doesn't have to be a lot to get access to these tools. Once you run an advertising, even with a total budget of $10, you are now a paid Facebook advertiser and have access to tools.

If you really demand to contact Facebook, think outside the box.

You can utilise other social networking platforms to try to contact Facebook. One of the best platforms that tin can help with this is LinkedIn. Y'all just accept to find someone in your network who works at or was a previous Facebook employee. Who knows, possibly they tin can help or at to the lowest degree indicate you in the correct direction.

To find someone in your LinkedIn network who works at Facebook, follow these steps:

Log into your LinkedIn account and search for Facebook on the search bar at the top of the page. It volition display the corporate LinkedIn for Facebook.
About the tiptop, you will see the option to view the more than 60,000 employees who work at Facebook. Click this link to get to a folio displaying all users who accept listed Facebook equally current or past working experience in their profiles.
You can narrow your search results through the "filter connections" tab on the filter bar. Choose the option to merely display the first and second level connections.

Need help with Facebook? Try finding contacts yous are connected with on LinkedIn

In one case the filter is in place, you lot will see the users in your network who are first and second level connections. Contact these people to determine if they tin be of help.

Note: Don't pester your contacts who work at Facebook with small issues like password resets or questions like how to show the Virtually Contempo view of your Facebook feed instead of the Top Stories view. Save these types of contact for those issues where your business is locked out of their account or other disquisitional problems

I know…information technology sounds kinda crazy to try to contact @Facebook via Twitter, but sometimes asking a question in a wide-open forum like Twitter can go a lot of attention.

If you aren't getting the answers you lot demand using the standard Facebook aid channels, try screaming it to the world on Facebook. Either postal service your issue in a tweet and mention Facebook or endeavor following them You may send a direct message to Facebook via Twitter.

If you can't get help from the traditional Facebook channels, effort tweeting them to become some traction.

Who knows, if your post happens to go sufficient attention, Facebook might pay attention to it.

Pro Tip – If you lot are experiencing an consequence on Facebook, effort doing some searches on Twitter to see if others are experiencing the upshot. If there are others and some of them are famous, craft a tweet that mentions the problem and mention Facebook and the celebrities who are also experiencing the issue. By doing that, you potentially leverage their social following if they retweet your post.

Facebook has a number of official pages. Some of these pages non only post regular updates only also reply to annotate from the Facebook community.

Y'all can take some luck here. Ensure that you stay connected with the Facebook pages beneath and spring into the conversations whenever there is a post related to a topic you have questions about:

Facebook – General Facebook folio, not much support offered here.
Facebook for Business – Offers information concerning business organization goals
Facebook and Privacy – Explores how media companies are using the social media platform
Facebook Media – Highlights the content strategists, designers and researchers that shape the Facebook feel
Facebook Pattern – Focuses on building and growing apps with Facebook
Facebook Engineers – Highlights the developers and site engineers

If yous just can't seem to get any traction and you are totally stuck….the last ditch effort might be to send Facebook a alphabetic character explaining your situation and seeking assistance. Here is the chief address that yous tin can endeavour to reach Facebook via snail postal service.

Facebook, Inc
1601 South. California Ave
Palo Alto, CA 94304

Okay, this i is for those who just can't become Facebook to respond to you and you take tried everything else. The tip actually comes from ane of my commenters who indicated that she went to Wal-Mart and took a picture of the serial number of an Oculus VR headset and and so called Facebook support posing as an Oculus owner.

I don't recommend the Oculus method.

Just…there is a more legitimate alternative.

Keep in heed that Facebook owns Oculus. Oculus VR headsets are expensive. The Oculus Quest is well-nigh $400 on Amazon, and then I don't recommend running out and buying one merely so you can call support.

If you DO choose to become the Oculus route, please pay close attending to this annotate that was left by a reader who went that route:

Over again, buying an Oculus is an expensive style to get customer back up, but there is a less-expensive alternative.

Instead, you could buy a Facebook Portal Mini for $lxxx. By buying the Facebook Portal Mini, yous now accept a product that Facebook has a call center for back up. In fact, the Facebook Portal Website even has a link to email the Portal team direct for back up AND it has a chat bot that you tin outset a support chat.

Considering you lot purchased their product, they're going to do their best to get you gear up and continued to your Facebook account. If your account is locked, they might be able to reach out to the Facebook account squad to get it unlocked.

Best example scenario – You have a nice new portal device and your Facebook account is unlocked. If you lot don't like the Portal device yous can always render information technology under the return policy for the shop where you bought information technology.

Worst case scenario – They don't help you, your business relationship is still locked, and y'all render the device.

Hopefully, it can provide another couple of ways to get hold of Facebook.

I hope yous've fabricated it this far in the post because this one is really of import. I mentioned it to a higher place in a pro-tip, just it'south really worth repeating in its own section.

Facebook does non provide customer support via the telephone. Again, there is no Facebook customer support number or a Facebook business support number.

What that ways is that any phone number you see for "Facebook Support" is likely a scam. Don't believe me? Bank check the paradigm below out. This is an prototype of the Google snippet that shows when y'all Google "how tin can I talk to someone on the phone at Facebook".

This snippet gives a telephone number, which I take blurred out, as well as a link to a weblog post that contains that phone number. Information technology says it's a toll-free number and makes it sound like it'southward an like shooting fish in a barrel way to call someone on the phone at Facebook back up.

It'south Non.

In fact, if yous Google that phone number, the results are a TON of reports of people's credit cards existence charged for the phone call. Not once, but over and over again. The scam effectively asks for your bill of fare in order to provide "back up validation" and then fraudulently charges you.

Then…once again.

Facebook does non provide client support via the telephone. Stay rubber….don't get scammed.

This was another great example of an email that I receive and I thought it was worth adding the response to this postal service so maybe someone might do good from it.

Hullo Sean,

I am as well in Marketing and receive your newsletters. I have i question for you. I think from what I read before that you are familiar with this Facebook thing. Last twelvemonth they disabled my account by fault, they idea I was underage, I am really older that Facebook employees! I did send my ID a few times over the last twelvemonth, no response. I congenital up a following for many years and did a lot of posting for years. Is at that place someone I tin can contact, some V.P or Manager, that you know of in your vast contacts, that I can contact to come across if they tin reinstate me with all my data after so many years of using FP faithfully? Practice yous accept a phone number to aid me fast track this? Capeesh any efforts.

and this was my response. Information technology was a situation that I had faced previously, so I idea others might benefit from it.

I wish I could give you a contact that would fix it for you hands. Facebook can be so frustrating in the slow rate at which they disengage their mistakes.

The all-time piece of communication I can give you volition simply work if your business relationship was an ambassador of a business page AND in that location is another active Facebook user who is as well an admin of that page. What yous can do is ask the other user to become to the Facebook concern middle and initiate a chat. Have that user betoken that some other ambassador on the page was incorrectly disabled and they have submitted their account data simply haven't received whatsoever notification back. Have them explicate that they need the other administrator account to be reviewed and re-enabled.

By having an active account that manages a Facebook page asking help through the business chat, it adds some legitimacy to the request to re-enable the other account. Sometimes it works, sometimes it doesn't. It kind of depends on how helpful the chat agent is feeling.

In other words, if you can get someone else to attain out to Facebook on your behalf, especially via business chat, it might get you by the Facebook automation process and onto the radar of an bodily Facebook employee who might exist able to help.

One boosted note that I thought I would add is that sometimes Facebook does get downward and at that place isn't a need to contact Facebook support. Instead, you just need to know that the site is non working and await it out.

The easiest style to know whether Facebook is down is to use the downdetector.com website.

You can use downdetector.com to run across if there is a Facebook outage.

Equally an example, at that place is definitely a Facebook outage today, and so I checked the downdetector site and can meet a HUGE increase in reports of the site being unavailable. In this case, I know that the site is down and it's nothing on my stop, so I but have to wait information technology out.

In Summary…

Reaching out to Facebook straight for help can be hard. When y'all take a problem concerning your Facebook account, I would suggest taking several dissimilar avenues to become a solution. I have listed out ix different options, simply don't limit yourself to one. Try as many different approaches as it takes to go your problem solved.

If y'all submit the right contact form on Facebook, ask the Facebook Help Centre community, start a relevant discussion on an official Facebook page post, and ask other Facebook users on various platforms, you are probable to go the back up that you require. A good practise is to leverage the resources outside Facebook.

If you take a better manner of getting in contact with Facebook support, I'd be really interested to hear information technology in the comments or via my contact course.

Also, allow me know if yous take had a nightmare feel with Facebook support. Maybe nosotros tin help each other solve some challenges getting in contact with the fine folks at Facebook.

Thank you!

–Sean